Terms & Conditions

Booking Terms

These booking terms ('Booking Terms') are between the hotel, guesthouse or self-catering unit (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking confirmation ('Booking Confirmation') and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of accommodation services ('Booking(s)') by Us to You. These Booking Terms are governed by English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms.

When You make a payment using a credit card, We (or Our parent company or Our trading name if different) will be displayed as the merchant of record.

Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of a deposit equivalent to the value of the first night stay; (iii) any other amount We have specified at the time of Your booking; or (iv)We have agreed to collect payment from You either on arrival or departure. Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on either check-in or check-out or at an earlier date if so requested by direct communication between You and Us. You must be able to enter into a legally binding contract and be over 21 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified. When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.

Prices

All prices include VAT where applicable at the current rate. Prices are per room per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.

Availability

In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation by Us and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You. If the alternative accommodation is not acceptable we will refund you all monies due . You will not as a result have any further claims against the owner.

Damage

All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party shall be payable on demand to the owner who may also, at their discretion, refuse further bookings.  The Owner has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner reserves the right to repossess the Holiday Home at any time where you or any member of your party has caused damage, and in such circumstances the Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.

Arrival and departure

Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation.

Cancellations & Amendments

We require a 25% non-refundable deposit to secure the booking. Full payment will be due 60 before arrival.59 days of less of your arrival or a no show, then 100% of the total booking is payable. 

Should you request an amendment to your booking and should we not be able to accommodate your request, your booking will not be changed. We allow ONE change to the booking before your arrival up to 60 days before arrival. This is subject to availability and should the price increase then you are subject to pay the difference. No changes are allowed 59 days or less of your arrival date.

COVID-19

We ask that all customers adhere to Government guidance if this applies to your booking.

If Sandfield House Farm Ltd has to close due to a National lockdown and therefore , we cannot provide you with your confirmed holiday, the following options are available;

*A cancellation with a full refund.

*Moving the booking to a different date subject to price and availability . (Any increase in price is to be paid by the customer)

*For the customer to be issued with a voucher for 12 months from the date of original stay.

Payment

The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking or on check-in.  Your card statement will display Us (or Our parent company or Our trading name if different) as the merchant of record. All additional goods and services purchased during Your stay must be paid in full directly with Us.

Liability

Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.

Sauna

Overexposure to high temperatures and humidity can be dangerous to your health. Exit the sauna immediately if you begin to feel nauseous, uncomfortable, dizzy or sleepy and contact a member of our staff. Do not use the facility if you have recently consumed alcohol, drugs or medications. Use at your own risk.

Children under 16 years of age should not use the sauna



Insurance

We recommend that Holiday Insurance is taken out when making a booking even when payment is made in full.

We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our other guests.

We reserve the right to make a reasonable charge where guests have contravened on our property to be smoke-free, Vape free and Pet free